Frequently Asked Questions

Welcome to our FAQ Page

Order Questions

The majority of our products ship by USPS, while hats are often shipped by UPS.

Currently we do not offer expedited shipping, but reach out to our team at and we’ll confirm what options are available.

We do our best to get all packages out within 1-5 business days. There are rare exceptions when the team is traveling, but have no fear, we'll get it sent out ASAP.

Once your Zilker goods are shipped you will receive a shipping confirmation email/text. If you haven’t seen anything from us within a few days of your order, please reach out to us at

Product Questions

Our products are handmade with a lot of love and care, and generations of practice perfecting the craft. Watch our short video here for a glimpse into the process.

If you need help choosing the correct size please click here to visit our Sizing Chart.

When selecting a product that is currently sold out, you’ll notice an EMAIL ME WHEN AVAILABLE bar pop up on the site. Click on that to include your email and you’ll be notified as soon as we’re restocked.  

Returns & Exchanges

We value the quality of our products and your happiness with the purchase. If you ever need to return or exchange anything you can find our policy here:

Please click here to visit our return and exchange page to start.

We don’t have a retail location. If you ever find yourself in Austin, TX please reach out to and we’ll try to accommodate.

Thanks for visiting! Feel free to reach out to if you didn’t find your answer here.